Contact Us

Gran Havan Cigar and Hookah Lounge welcomes customer questions and comments. Please use the form on the right to contact us via email.

745 Fourth Avenue
San Diego, CA, 92101
United States

(619) 234-2826

Terms and conditions

Introduction

Thank you for visiting granhavana.com. Please read these Terms carefully before using this websites and any other online services, software or apps which are owned by Gran Havana or its affiliates (collectively, “Company”, “we”, “us”, or “our”) that post a link to these Terms (the “Service”). By visiting or otherwise using the Service in any manner, you agree to the then posted Terms, to be bound by them, and that you have read and understood them and represent you are twenty-one (21) years of age or older. 
 

Terms and Conditions

Please be aware that a confirmation of an order containing any tobacco products is taken as an acceptance and agreement that the receiver of these products is at or over the legal age for consumption of tobacco in their country.

1) All orders are subject to confirmation by the Company. We reserve the right to limit order quantities for a given product. In case an ordered product is not available at the time of shipping, we will inform you in a timely manner.
2) The customer becomes responsible for delivered products. In case of problems, please contact us within 7 days of receiving your order. No credit or replacements will be made after this period. Goods that were delivered by mistake or in excedent must be returned within 7 days of reception of the order. Goods that are returned must be returned undamaged, in their original packaging and by unit of packaging. The buyer bears the shipping costs. Please contact us to receive a return number and instructions.
3) All prices and other terms and conditions are subject to change until the order is confirmed by the Company.
4) Please be aware that your delivery may also be subject to local customs charges, over which we have no control, and which must be borne by you.
 

Shipping Information

Unless otherwise specified, shipping charges are as follows:

Overnight shipping: 60 USD
Regular rate: 12.65 USD

Additional Shipping Information

  • All orders placed by 3:00 pm ET, Monday-Saturday, will be shipped that day.
  • Oversized shipments weighing more than 10 lbs. may take up to 5 business days for standard delivery.
  • All orders sent to a PO box must be shipped via a USPS method.
  • All orders sent to a US military base must be shipped via USPS Priority Mail.
  • All orders sent to Arkansas, California, Colorado, Delaware, Idaho, Indiana, Louisiana, Maine, Michigan, Montana, Oregon, Utah, Vermont, Washington and Wisconsin must be shipped via a USPS method.
  • USPS business days do NOT include Sundays or holidays.